Training Sekretaris

Customer Service

TELEPHONE TECHNIQUES AND COURTESY
By July 19, 2018 0 Comments Read More →

TELEPHONE TECHNIQUES AND COURTESY

TELEPHONE TECHNIQUES AND COURTESY Graha Mustika Ratu, Jakarta | 07 November 2018 | 09.00 – 17.00 WIB | RP. 1.750.000,-    Teknik menelepon (telephone techniques) yang baik sangat berpengaruh dalam menciptakan citra perusahaan yang positif. Keterampilan dan kemampuan menelepon yang baik perlu dimiliki oleh semua karyawan di sebuah perusahaan, terutama oleh operator, receptionist atau junior secretary, […]

PROFESSIONAL CUSTOMER SERVICE EXCELLENCE
By October 22, 2015 0 Comments Read More →

PROFESSIONAL CUSTOMER SERVICE EXCELLENCE

PROFESSIONAL CUSTOMER SERVICE EXCELLENCE – CUSTOMER FOCUS (Fokus Pada Pelanggan) Hotel Ibis, Yogyakarta | 26 – 28 Oktober 2015 | Rp 5.900.000 per peserta Hotel Ibis, Yogyakarta | 02 – 04 November 2015 | Rp 5.900.000 per peserta Hotel Ibis, Yogyakarta | 09 – 11 November 2015 | Rp.5.900.000 per peserta Hotel Ibis, Yogyakarta | 16 […]

CUSTOMER CARE FOR SECRETARIES
By September 2, 2015 0 Comments Read More →

CUSTOMER CARE FOR SECRETARIES

CUSTOMER CARE FOR SECRETARIES Hotel Merapi Merbabu, Yogyakarta | 30 September – 02 Oktober 2015 | Rp. 8.500.000 Hotel Merapi Merbabu, Yogyakarta | 03 – 05 November 2015 | Rp. 8.500.000 Hotel Merapi Merbabu, Yogyakarta | 01 – 03 Desember 2015 | Rp. 8.500.000       ABSTRACK Sekretaris bersumber dari asal kata “Secret” yang […]

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT
By July 2, 2015 0 Comments Read More →

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT Hotel Ibis, Yogyakarta | 06 – 08 Juli 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 13 – 15 Juli 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 27 – 29 Juli 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 03 – 05 […]

Effective Handling Complaint Technique
By July 2, 2015 0 Comments Read More →

Effective Handling Complaint Technique

Effective Handling Complaint Technique Graha Mustika Ratu, Jakarta | 30 September 2015 | 09.00 – 17.00 WIB | RP. 1.600.000 Graha Mustika Ratu, Jakarta | 15 December 2015 | 09.00 – 17.00 WIB | RP. 1.600.000   Selama masih ada keluhan (complaint), berarti masih ada kemungkinan bagi sebuah perusahaan untuk mempertahankan pelanggan. Tentu, yang paling […]

CUSTOMER SERVICE EXCELLENT
By May 7, 2012 0 Comments Read More →

CUSTOMER SERVICE EXCELLENT

CUSTOMER SERVICE EXCELLENT Hotel Harris Tebet – Jakarta  | 10 – 11 Juli 2012 | 08.00 – 16.00 WIB | IDR 6.500.000,- Hotel Ibis – Semarang | 11 – 12 Desember | 08.00 – 16.00 WIB | IDR 6.500.000,- DESKRIPSI Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan […]

Telephone Technique and Courtesy for Customer Service
By April 26, 2010 0 Comments Read More →

Telephone Technique and Courtesy for Customer Service

Telephone Technique and Courtesy for Customer Service Graha Mustika Ratu, Jakarta |  Senin, 10 Mei 2010 Pk. 08.45 – 17.00 | Rp 1.200.000,- Materi bahasan: Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. Professional telephone conversation: Sikap positif terhadap pelanggan. Active listening, asking the questions: Menangkap maksud/pertanyaan yang […]